![]() ![]() We call machines with cognition by the pronoun he/she. By the end of this cognitive evolution, machines (robots) can think like a human, or they think the way that human wants them to think. The next Industrial Revolution has been started at the co-current of AI (artificial intelligence), cryptocurrencies, and cognitive-science (Kourosh Maheri, 2017). The fourth revolution is paralleled by scientific advancements of Fin-Tech (cryptocurrencies), Autonomation, Cognitive-Computing, developments in Robotics sciences, and the "Internet of Things" ecosystem. Considering the researches I have conducted, I gathered the concepts into one definition into ono and defined Autonomation as the modern definition of Autonomation as a state where a machine or device is capable of making a decision a robot can make a decision or analyze the data, like any living creature. I have also added the features which are in the professional and enterprise environment but not mentioned in the academic environments.Īt the time of writing the article, Most of the definitions of Autonomation referred back to the definition used by Toyota in the production environment. With this research, I tried to fill the gaps of what those earlier mentioned papers sources missed to describe or to introduce in their papers regarding the CRM features. There is not an article defining the relating the cognition to Autonomation and linking that to CRM systems. In none of the previous CRM researches, the term Autonomation and CRM somehow are linked. The previously published papers did not assess each feature of CRM apps and platforms individually nor studied automation scenarios of each feature except the marketing feature As it has mentioned in a few of the reviewed papers, predictive scenarios play a significant role in the Automation of CRM systems. Secondly, I studied and investigated some academic sources for CRM automation. In none of the earlier mentioned apps, the term Autonomation nor its concept in a CRM system has mentioned. The result indicates that all of the apps have one primary automated feature, and that is Marketing. I studied the official resources for the features of the mentioned apps besides testing them again in trial/demo for the purpose of this study. ![]() The result of my deep web search, data crawling, and classification of the ranking of the results pointed to the following apps Zoho, Bitrix24, Complexica's, Pipedrive Agile CRM. I've considered the professional world and real-life scenarios to find the top and most known CRM apps companies. This paper tried to envision the plausible future of CRM customer relationship management platforms, Automation, and "Autonomation" scenarios based on the current CRM apps features, technological market advancements and signals, and possibilities and also considering the cognition advancements of the Machines for a timeframe of the next three years.ĬRM application features in academia are not defined as updated as in the professional world (market), and real-life scenarios.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |